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Shipping & Returns

Shipping

We know how aggravating it can be receiving a box of staples and opening it only to find them broken up from rough shipping. That is why we make sure to package our shipments safely to prevent any damage.

UPS orders received by 4:30pm EST and USPS orders received by 11:15am EST typically ship same day(Mon-Fri) unless otherwise specified on the product page. As soon as we ship your order we will email you the tracking number if applicable.

We can ship to virtually any address in the United States. We can ship internationally but you must contact us before ordering so we can get an accurate shipping quote. Note that there are restrictions on some products, and some products cannot be shipped certain ways or to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


UPS Time in Transit Map (Ground packages):

UPS Outbound Map


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund less shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item you can call us, or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



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